Tracking and replying to your support tickets

Every support ticket you raise gets a reference number and its own page under Help & Support > My tickets, where you can see the full conversation with our support team. You'll be able to reply to add more information at any time.

A ticket is marked closed once your issue is resolved, but you can reopen it by adding a new reply if you're still having the same problem — no need to raise a fresh ticket for the same issue. Closing a ticket yourself is also fine once you're happy it's sorted.